Is Local Pick-up Available?

Yes. Pick up is from my home in south Edmonton. Select local pickup at check-out. You will be notified when your order is ready to pick up (1-2 days). Home pick-ups may be mailbox drops. 

Where is Local?

I live in the area of Mill Woods located in southeast Edmonton. When you select to pick up your order from my home I will provide an address at that time.

Do you offer sweater quantity discounts?

Yes. For orders of 5 or more skeins you can get 10% off using coupon code save10off5. For orders of 8 or more skeins you can get 15% off using coupon code save15off8. You must use the coupon code.

Where do you get your yarn bases?

I source from a Canadian wholesaler/fibre mill based in Ontario, Canada. They import their merino wool fleeces from New Zealand and process the fibre themselves.

Do you do custom dyeing?

Yes and No. I can often take custom quantities for my regular colourways using my regular yarn bases. Turn-around times vary. I do not dye custom colours or do colour matching. 

How frequently do you ship orders?

I generally ship twice per week on Tuesdays and Fridays. I try to get all orders out within 3-5 business days, with most going out sooner.

Do you vacuum-seal yarn to save on shipping?

Yes. When you are purchasing one skein at a time there will be a flat shipping option. If you select this option I will unskein your yarn, vacuum-seal it and ship it flat with the label inside. This shipping method is lettermail within Canada only and does not have any guarantee, no insurance and no tracking. If you want more than one skein shipped flat please complete two separate transactions. 

Where can I buy your yarn in person?

Please see the retailers section of the website for most current information.

Do you sell at any markets?

Yes, I sell at a few markets in the Spring and Fall. Please refer to the Blog for the latest news.

What is your return policy?

I do not accept returns except for very special circumstances. I do accept exchanges under special circumstances such as an incorrect product. Please contact me within 14 days if your order is incorrect. 2 or 3 knots in a skein, tangled skeins, and colours not appearing as they do on your phone or computer monitor are not considered to be defects. I do not give refunds or exchanges if you have buyers remorse. You are responsible for return shipping. I do not give refunds on shipping costs when doing a return/exchange.

Why do my skeins not "match" each other?

Hand-dyed yarn, even skeins dyed in the same pot or pan, never matches exactly. When using more than one skein of the same colourway in a project it is recommended to alternate skeins every 1 or 2 rows for better colour blending.

How should I care for my yarn/garment?

It is always recommended that you handwash your hand-knits using a mild no-rinse wool-wash such as Eucalan or Soak in room temperature water. Gentle agitation, let soak for 30 minutes, then squeeze out the water without wringing the garment, lay flat and roll up in a towel and press out any excess moisture. Dry flat. When storing your hand-knits it is best to roll up gently without stretching or lay flat. Hanging garments can cause them to stretch and sag.

What is the wool content of your yarn?

Please see individual listings for content, yardage and weight of my bases.